If you paid with 0% interest, refunds will be sent to your card issuer (Latitude) within three (3) business days of receipt of the returned item or cancellation request.If you paid by credit or debit card, refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned item or cancellation request.The way your refund is processed depends on your original payment method: If you cancelled a pick-up item and were billed for it, we initiate your refund immediately after you submit your cancellation request. Once we receive your item, a refund is initiated immediately. If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Competition and Consumer Act and other applicable Australian consumer protection laws and regulations, you may also be eligible to return the item for a refund under Apple’s Sales and Refund Policy. Once we receive the item(s) we’ll process the return, issue a refund and send you a return receipt confirmation email. Our carrier will contact you within two (2) business days to arrange collection. Once you’ve submitted your return request, you’ll receive an email confirmation with your return details. For each item that you can return online, you will need to select the item, a reason for the return and whether you’ve opened the box. Items in your order will be divided into two groups - items that are eligible to be returned online and items you cannot return. Note: If you need assistance or do not have an Apple ID, please call 133‑622. View the order details of the order containing the item(s) you would like to return.If you have questions about your Apple ID, please visit the Your Account section of online Help. Sign in with your Apple ID and password.You can initiate a return online once your item(s) have been shipped and invoiced. Please contact your mobile network operator for more information about applicable fees. If you cancel your mobile network service, you will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges, or other charges imposed by your mobile network operator through the termination date, including any early termination fees or penalties, if applicable. You must contact your mobile network operator to cancel your mobile network service. Please note that returning your iPhone pursuant to this policy will not automatically cancel your mobile network agreement. The iPhone must be returned in the original packaging, including any accessories, manuals and documentation. Please check your Order Status online or call 133‑622 to request a return. If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 14 days of purchase for a full refund. Note: Apple Store Gift Cards are not eligible for return. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. For iPhone returns, please refer to the iPhone Return Policy section below. Returns are subject to Apple's terms and conditions. You need to bring a government-issued photo ID and confirmation of the web order number with your items. You can return your items to an Apple Retail Store within 14 calendar days of receiving your order. When you get there, give your Return Number to the provider to have the label printed. Repackage the item(s) and take it to a convenient Pick-up Point within seven days. Returns can be dropped off at any Pick-up Point location by printing a return label at that location. All purchases made after 25 December 2023 are subject to the Standard Return Policy. Please note that all other terms and conditions provided in the Apple Store Online Sales and Refunds Policy are still applicable with respect to such products purchased. Eligible products at the Apple Store Online that are received between 3 November 2023 and 25 December 2023 may be returned until 8 January 2024.
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